NEW YORK (Reuters) – There is no question that we are all more dependent on technology than ever. So what happens when that tech does not work?
In the past, Emily Dreyfuss used an old-school strategy: She yelled.
When Amazon’s Alexa spat out wrong answers or misunderstood questions, Dreyfuss let the virtual assistant have it.
“I used her as a scapegoat for my feelings,” said Dreyfuss, a writer and editor for Harvard’s Shorenstein Center. “When you have a non-sentient and annoying device in your home, who isn’t doing what you want, I talked to her in not the nicest terms.